Shipping policy
Shipping Policy
Mango Puzzles does not guarantee delivery dates. Delivery dates are estimated by the specific carrier and are subject to change.
We ship via UPS, Purolator, Chit Chats, and Canada Post within Canada and estimated delivery time is 3-9 business days.
UPS does not deliver to Post Office Boxes.
Orders are typically sent out for shipment within one business day of receipt.
| Ship Within Canada | Spend Amount | Shipping Charge CND |
| All provinces | Up to $75 | $9.99 |
| $75 or more | Free | |
| Ship to USA | Spend amount | Shipping Charge USD |
| Contiguous United States of America (including Washington, D.C.) | Under $75 |
$9.99 |
| $75 or more |
Free |
Shipping to the United States
We ship via all major carriers in the U.S.A., including USPS. Estimated delivery time is 3-9 days and is subject to change by the carriers.
NOTE: we ship only to the contiguous United States, therefore we do not ship to Alaska, Hawaii or other offshore territories of the U.S. (Puerto Rico, Guam, American Samoa, Northern Mariana Islands, U.S. Virgin Islands, etc.).
We do not ship to U.S. Post Office boxes or to military addresses (APO, FPO or DPO).
Standard shipping to all valid addresses in the contiguous United States is free on orders of $75 USD or more, and $9.99 USD on orders under $75 USD. Express shipping is available at checkout for $32.99 USD.
Duties and import taxes on orders shipped to the United States are included in our prices.
We do not issue refunds for any packages that are returned to us from a carrier due to being undeliverable to a U.S. address. Please ensure all your shipping information is accurate.
Returns and refunds
All sales are final. We do not offer cash or credit refunds, and we don't accept returns of opened or unwanted items.
Damaged, defective or wrong items
Please check your order when it arrives. If something is damaged, defective or not what you ordered, email svet@mangopuzzles.com within 30 days of delivery with your order number, name, address and photos, and we'll replace it free of charge. If we need the item back, we'll send a prepaid return label. Items sent back without contacting us first won't be accepted.
Delivered Orders
For orders marked as delivered with proof of delivery from the courier, we’re unable to offer refunds or replacements. Once an order has been confirmed as delivered, responsibility for the shipment transfers to the recipient. If there are any delivery concerns, we recommend reaching out to the courier directly for assistance.